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Faithful to Sylviane BYLL for more than 10 years, we have never had a problem, without a solution, for our rentals. Very warm welcome, we will continue to trust them
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We have booked a holiday home with this agency for the first time. The reservation process was very old-fashioned, slow and cumbersome. various papers had to be filled out and scanned. It turned out afterwards that they did not take into account what was requested (ordering towels and sheets, sending the domain access card,...). The check in was difficult. We had to go back 4 times on arrival because several things did not work or were missing. The house itself was substandard: dirty, tired, messy, ... Not what you would expect in 2022. certainly not for this money.
We stayed there for 1 night instead of a whole week. We have the impression that most of the properties in this agency's portfolio are not of the best quality. Our confidence in this agency was lost. Inquiries with other people who have already booked with this Sylviane B yll in the past confirmed our impression. For quality you should not go to Sylviane Byll.
On day 2 we found another house via Booking.com in a few minutes. The reservation went very efficiently and the same morning we moved to an apartment with a sea view, very clean, modernly furnished,.... In the end, this apartment cost less than Sylviane Byll's 'Villa'.
We still had a nice holiday. We do not recommend Agence Sylviane Byll.
